© 2022 Signature Flight Support, Inc.
Candidates applying for roles with us should also see our candidate privacy notice here.
California consumers can view Signature's Notice for California Consumers here.
This notice explains how and why your personal data is processed by Signature Aviation Limited (also referred to as “Signature Aviation”, “we”, “our” and “us”) when you visit our websites (www.signatureaviation.com, www.signatureflight.com, www.technicair.com or www.signatureeliteclass.com) (“Website”), use our services, purchase goods or services from us, otherwise communicate or engage with us or when we send you communications.
Signature Aviation Limited is a “controller” in relation to its use of your personal data. This is a legal term – it means that we make decisions about how and why we process your personal data and, because of this, we are responsible for making sure it is used in accordance with data protection laws.
Signature Aviation Limited is the parent company of the Signature Aviation group (“Signature Aviation Group”). For the purposes of the other processing activities set out in this notice, the controller will be the relevant Signature entity with which you contract as a customer or supplier, as explained below, or with whom you communicate.
We collect different types of personal data about you when you visit our Website, communicate with us or otherwise engage with us. We also obtain personal data from other sources and create some personal data ourselves.
Signature Aviation cannot identify you personally as a user of its Website unless you are logged in to any account with us and save for dealing with any cyber security incident investigation, will not try to identify you from any online identifiers like your IP address.
The relationship we have with you will dictate what, if any, personal data we collect about you and why we use it. This Policy explains use of your personal data by or on behalf of Signature Aviation when acting as the responsible Controller as explained above. We will sometimes obtain personal data from other sources, such as from other third parties or publicly available online sources or official records such as Companies House in the UK.
In relation to our former shareholders, Link Asset Services (“Link”) were engaged as our share registrar. Link maintains the Signature Aviation shareholder register and processes shareholders’ personal data on our behalf. Personal information was collected when you provided it to us, to Link or to other third parties engaged to carry out services on our behalf, for example when you provide information in writing or provide your details via Link’s website. Your information is also collected when you exercise rights attached to your shares, such as voting. Your information might also be provided to us or to Link by third parties, for example by an agent through which you trade in Signature Aviation shares. For the time being Link continue to maintain this data to address questions regarding historic dividends or questions relating to payment for the shares following the acquisition by the consortium.
Detailed information about the sources of your personal information is set out below:
We process your personal data for many different purposes when you visit our Website or otherwise communicate or engage with us.
We are required by law to always have a permitted reason or justification (called a “lawful basis”) for processing your personal data. You can read more about what we process your data for, and the lawful bases on which we rely for such processing, in the table below.
For some processing activities, we consider that more than one lawful basis may be relevant depending on the circumstances. Use on the basis of “contract” means to perform a contract with you or to take steps at your request prior to entering a contract with you. Use on the basis of “legal obligation” means to comply with a legal obligation to which we are subject. Use on the basis of our legitimate interests means we have a fair, proportionate and overriding lawful business reason to use your details. This will primarily be where by using the information, we learn about you or develop our relationship, so we can work together more closely and better, or make sound business decisions involving or affecting you.
We may convert your personal data into statistical or aggregated form, or de-identify it, to better protect your privacy, or so that you are not identified or identifiable from it. Anonymised data cannot be linked back to you. We may use it to conduct research and analysis, including to produce statistical research and reports.
Your personal data will not be sold or licensed outside the Signature Aviation Group for marketing purposes.
We take our security obligations seriously and we take specific steps (as required by applicable data protection laws) to protect your personal data from unlawful or unauthorised processing and accidental loss, destruction or damage.
All our staff and third-party service providers who have access to confidential information (including personal information) are subject to confidentiality obligations.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. You are responsible for keeping any passwords you use to access Signature Aviation platforms safe.
Disclosure of your personal information
Inside Signature Aviation
The Signature Aviation Group includes companies and operations around the world. The Signature Aviation entity responsible for your personal data may need to share your personal data with other companies in the Signature Aviation Group:
Access rights between Signature Aviation companies are limited and granted only on a need-to-know basis, depending on job functions and roles.
Where any Signature Aviation company processes your personal data on our behalf (as our processor), we will make sure that they have appropriate security standards in place to protect your personal data. In addition, we will enter into a written contract imposing appropriate security standards on them and, if your personal data is transferred to a Signature Aviation company outside the UK or EEA, we will put in place appropriate safeguards to ensure the protection of such data.
Outside Signature Aviation
From time to time we may ask third parties to carry out certain business functions for us. These third parties will process your personal data on our behalf (as our processor). We will disclose your personal data to these parties so that they can perform those functions. Before we disclose your personal data to other people, we will make sure that they have appropriate security standards in place to make sure your personal data is protected and we will enter into a written contract imposing appropriate security standards on them. Examples of these third-party service providers include service providers and/or sub-contractors, IT support, back up and server hosting providers.
In certain circumstances, we will also disclose your personal data to third parties who will receive it as controllers of your personal data in their own right for the purposes set out above, in particular:
We have set out below a list of the categories of recipients with whom we are likely to share your personal data:
We may also share your personal data with third parties, as directed by you.
If any of our processing activities require your personal data to be transferred outside the UK or EEA, we will only make that transfer if:
Personal data shared between Signature Aviation companies will be subject to the contractual obligations imposed by EU standard contract clauses. A copy of the European Commission approved standard contractual clauses are available here.
If you would like to see a copy of any of the other relevant safeguards used by us to protect the transfer of your personal data, please contact firstname.lastname@example.org.
We will keep your personal data during the period of your relationship with us and then, after that period ends, for as long as is necessary in connection with both our and your legal rights and obligations. This may mean that we keep some types of personal data for longer than others but we will only retain your personal data for a limited period of time. This period will depend on a number of factors, including:
We use traffic log cookies to identify which pages are being used. These cookies help us analyse data about web page traffic and improve our Website in order to tailor it to user needs. We only use this information for statistical analysis purposes and then the data is removed from the system. By continuing to use our Website, you agree to us placing these cookies on your device and accessing them when you visit our Website in the future.
Third Party Cookies
We also use the third party cookies detailed below to collect information about how visitors generally use our Website. We use this information to compile reports and to help us improve our Website. The third party cookies detailed below collect information for us, not for anyone else. By continuing to use our Website, you agree to us placing these cookies on your device and accessing them when you visit our Website in the future.
Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Company name resolution
Company names are identified from site traffic by processing IP addresses. This processing is purely for analytical purposes. The information is not used to identify an individual, only company names are resolved.
By continuing to use our Website, you agree to us placing these cookies on your device and accessing them when you visit our Website in the future.
Overall, cookies help us provide you with a better Website service by enabling us to deliver content to you as a registered user and monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile.
You may also stop the transmission of information generated by the Google Analytics cookies about your use of this Website and of your IP address, by downloading and installing the Google Analytics Opt-out Browser Add-on available here: https://tools.google.com/dlpage/gaoptout
You can learn more about cookies at http://www.allaboutcookies.org/ and http://www.youronlinechoices.eu/.
If Signature Aviation uses your personal data as a Controller and UK or European Union law applies to that use:
You have certain legal rights, which are summarised in the table below, in relation to any personal data held by Signature Aviation about you. Your ability to exercise these rights will naturally be limited where we incidentally use limited business-related personal data in business records and business communications which we need to retain.
Where our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. If you do decide to withdraw your consent we will stop processing your personal data for that purpose, unless there is another lawful basis we can rely on – in which case, we will let you know. Your withdrawal of your consent won’t impact any of our processing up to that point.
Where our processing of your personal data is necessary for our legitimate interests, you can object to this processing at any time. If you do this, we will need to show either a compelling reason why our processing should continue, which overrides your interests, rights and freedoms or that the processing is necessary for us to establish, exercise or defend a legal claim.
You can exercise these rights at any time by contacting us at email@example.com.
If any of the personal information you give us changes, or something is incorrect (e.g. your contact details) please inform us without delay by contacting your local customer service representative or at firstname.lastname@example.org.
If you have any concerns about how we process your personal data, please send an email with the details of your concerns to email@example.com so we can try to resolve it. However, if you consider that we are in breach of our obligations under data protection laws, you are always entitled to submit a complaint with the Information Commissioner’s Office (“ICO”), which is the UK data protection regulator or, if you are resident in the European Economic Area, to a data protection regulator in your jurisdiction. More information can be found on the ICO website at https://ico.org.uk and a list of EU data protection regulators can be found here.
If Signature Aviation uses your personal data and UK or European Union law does not apply to that use (such as where you are in the US and contract with us in the US):
You may have rights that differ from the rights set out above.
For residents of California, please see Signature's Notice for California Consumers here.
At Signature Aviation, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information.
Right to correct personal information
Having provided adequate proof of identity, you have the right to have information held about you corrected if it is not accurate. In order to request a correction, please contact your local customer service representative.
Right to access personal information
Having provided adequate proof of identity, you have the right to request a copy of the personal information that Signature Aviation holds about you.
Right to Opt-Out
If you no longer want to receive marketing messages from us, please contact our customer service team. If you choose to unsubscribe or opt out, we will hold your contact details on file marked so that we do not contact you again. This is so that we do not contact you if your details are subsequently provided to us by a third party.
Right to object to use of personal information
In certain circumstances, you have the right, to object to Signature Aviation processing your personal information. Please email us at firstname.lastname@example.org.
How to lodge a complaint
Should you believe that Signature Aviation has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Signature Aviation directly. Kindly email us at email@example.com. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator, under the Protection of Personal Information Act, 2013.
The Information Regulator (South Africa)
33 Hoofd Street
Forum III, 3rd Floor Braampark
P.O Box 31533
Braamfontein, Johannesburg, 2017
Enquiries email: firstname.lastname@example.org
Complaints email: complaints.IR@justice.gov.za
Data subject access request procedures
Please see here for Signature's data subject access procedures.
Third Party Websites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.