Get Answers on TailWins

No, we do not permit the transferring of points between members.

Company / fleet accounts are allowed, simply create an account using your company's name and information. Then provide the account's TailWins number to our Guest Experience Specialists at the time of transaction.

Note: Company / fleet accounts are the responsibility of the account owner. You must communicate to your crew to provide the company TailWins number in order to receive points. Signature will not enforce this policy on your behalf, and missing point requests found to be a result of lack of enforcement will not be corrected.

Most Signature locations participate in TailWins. Please ask your Guest Experience Specialist if the location you are visiting participates.

You can enroll in the program by creating a Signature account at www.signatureaviation.com. Once your Signature account is created, you can enroll in the TailWins program by clicking the 'Get Started' link under the TailWins logo and choosing to register. Fill in the email and phone number to be registered, agree to the terms & conditions, and press proceed. Your TailWins account will be created and already linked to your Signature account.

Yes! Schedulers and dispatchers are welcome to participate in TailWins. To earn points, have your pilots or crew members provide your TailWins number to our Guest Experience Specialists at the time of the transaction.

No, there is no cost to enroll in the Signature TailWins program.

Signature TailWins is the premier loyalty rewards program for aircraft pilots and customers of the Signature Aviation network. Earn points at any Signature Aviation location around the globe for fuel and handling purchases, and then redeem them for cash cards or name brand gift cards.

The TailWins program is open to Users who reside in the fifty (50) United States or the District of Columbia and who are at least eighteen (18) years of age, and is void where prohibited by law. To participate, you must have a valid Account with us.

To update your contact information:

1. Your TailWins information can be updated in My Profile.
2. Access My Profile directly by clicking the green circle with your first name letter in the top right of the page.
3. Select Edit Profile to complete the desired changes.

Note: You cannot change your original email address as that is associated with your login, but you can add an additional email by clicking the + sign by email address. If you have issues, please contact our Loyalty Support Team.

Your point balance can be seen on your Dashboard.

Transaction details and monthly statements can be viewed by visiting your Dashboard and clicking on Loyalty on the left-hand side of the page. This will take you to your Account Quick View, which shows each TailWins transaction, as well as your monthly statements.

Please contact the Signature Aviation Website Support Team for further assistance.

No, transactions that occurred before you signed up do not qualify.

You may check your transactions in your TailWins account online. At the moment, we do not send notifications when points are earned.

Yes, multiple members can split the points for the same transaction. To do so, please provide all TailWins numbers to our Guest Experience Specialists prior to completing the transaction. Points are split equally across all members.

Yes, please provide your TailWins number to the Guest Experience Specialist at every location you visit.

If you have not completed a qualifying purchase and earned TailWins points for any consecutive twelve month period, your account will be deemed “inactive.” Unredeemed points expire if your account is inactive.

You can start earning points at the close of your first transaction after you join the program. To earn points, simply inform the Guest Experience Specialist when visiting a Signature location that you are a Signature TailWins member and provide your TailWins number.

It can take up to 48 hours for points to post to your account.

Across Signature Aviation's worldwide locations, points can be earned based on the following criteria:

• One (1) point per one (1) US gallon of Jet-A or Avgas fuel (US locations)
• One (1) point per five (5) liters of Jet-A or Avgas fuel (outside the US)
• One (1) point per one (1) US dollar, British Sterling Pound, Euro, or ten (10) South African Rand on non-discounted handling charges.

Currency type is determined by the location at which the transaction is completed. Taxes, airport fees, infrastructure fees, or other charges levied in a transaction do not qualify for Signature TailWins points.

Visit your Dashboard and click on Loyalty on the left-hand side of the page. This will take you to your Account Quick View, which shows each TailWins transaction, including credits and deductions from your account. To search for a specific transaction, click the arrow in the filter box to search for the transaction’s date. Alternatively, you can access your monthly statements in the Statements Overview section, which will list all credits and deductions for a given month. You can also download your statements into PDF files.

Any dispute about points must be raised within 90 days of the transaction.

Please allow 5 business days for a missing points request to be processed.

Visit your Dashboard and click on Loyalty on the left-hand side of the page. This will take you to your Account Quick View.  Click 'Report a loyalty issue' and submit your aircraft’s tail number, the Signature Flight Support location you visited, the date of the transaction, the invoice number, and any other TailWins members who were with you (if the points should have been split). The request will be sent to the Signature Customer Care team for review. Missing point requests are valid only for transactions older than 48 hours and within 90 days of the transaction.

If you submitted a Missing Points request on the Signature Aviation website, you will be notified by our Customer Care Advocates when your ticket closes, and if points were added to your account.

Unfortunately, no. Rewards are not refundable once redeemed. Once you redeem points for a reward, it cannot be cancelled by you, nor can you return it for a refund of rewards points.

No, we have temporarily suspended the purchase of points but this will be an option in the future.

No, unfortunately this feature is not available at this time. Reward emails will only be sent to the email address listed on your profile.

No, this is not currently an option.

To review past redemptions, please login to your Dashboard and click on Loyalty on the left-hand side of the page. Redemptions will be visible in the Account Quick View or Statements Overview sections.

Login to your Dashboard. Scroll down until you see the “Redeem Points” option in the My Account section. When you click on that, you will be able to choose from a variety of name-brand retailer e-gift cards or a virtual cash card. Redemption options will vary based on your country of residence. Once you make your selection, click the “Redeem” button. Select your desired point / amount denomination, then click “Redeem”. The points will then be deducted from your account.

All retail gift cards are electronic gift cards that will be emailed to you. Please select the card you would like, choose Redeem, select the Denomination, and confirm that the email address is the one you want the egift card sent to before hitting Submit. If it is not the correct email address, please close out of the redemption path.

Add the email address you would like to use by clicking on the green circle with your first name letter in the top right of the page and select 'Edit Profile'. You cannot change your original email address, as that is associated with your login, but you can add an additional email by clicking the + sign by email address. After you have updated your email address, you can go back through the redemption process.

After your redemption, you will receive an instruction email from noreply@tangocard.com with the subject: "Here is your Signature TailWins Reward!" It will contain a code or link to use your reward or add it to your account. Specific instructions will vary by retailer. Please check any junk / spam folders if you don’t see this email within a couple hours after redeeming.

Pre-paid cash cards are offered as VISA or MasterCard depending on your country of residence and are accepted anywhere VISA or MasterCard are accepted. If you redeem a pre-paid cash card, you’ll receive an email with a redemption link for you to enter the desired mailing name and address. Please check any junk / spam folders if you don’t see this email within a couple hours after redeeming. The card is NOT automatically sent to the address in your TailWins profile. This additional step must be completed in order for the card to be sent. Once this is entered, the card will arrive in 7 – 10 business days. If you redeem a reload for an existing pre-paid card, proceed to the link in the instruction email. Enter your existing physical card’s information, and the funds will be made available on that card.

Note: 

Visa gift cards are valid for two years.  You should check the expiration date on your card before reloading.  Funds cannot be added onto an expired card.

Each point is worth $0.01 in redemption value. This means a $5 award can be redeemed for 500 points, and a $100 reward for 10,000 points. Points have no real value until redeemed for an award and cannot be cashed out except through the redemption options offered in the program.

Yes, the minimum number of points required to redeem is 500 points or $5.

There are two types of awards: a pre-paid cash card (search 'Signature'  in the Card Name box under Filter to find the cash card options) or a retail gift card.

Visa gift cards are available in USD and CAD.  Please check the currency to ensure you are selecting the correct Visa gift card.

Note that all retail gift cards are online gift cards that will be emailed to you.

Please visit our Terms and Conditions for full details.                        

Visit your Dashboard and click on Loyalty on the left-hand side of the page. This will take you to your Account Quick View.  Click 'Report a loyalty issue' and complete the form. A Customer Care advocate will review your issue get back with you. Alternatively, you can contact our Loyalty Support Team for direct support.