Signature TailWins® Rewards Program
Below are the terms and conditions (“Terms”) for the Signature TailWins® Rewards Program ("Program") sponsored by Signature Flight Support Corp. By creating a Program account (“Account”), you “you” or “User”) agree (a) to abide by these Terms and our terms and conditions of use for our website and (b) confirm you have read, understand and agree to our Privacy Policy. Please read these documents carefully, and retain them for your records.
1. About the Program. As detailed in the Program Description, Signature Flight Support Corporation (“us”, “our” or “we”) will enable you to earn redeemable rewards points (“Rewards Points” or “Points”). You can redeem your Rewards Points for items (“Rewards”) in the Online Catalog Rewards Center at https://loyalty.signatureflight.com/#redeemPoints.
2. Program Changes, Suspension or Termination.
2.1 We have the right to modify these Terms or the Program. We reserve the right to add to or modify these Terms at any time and in any manner without notice by posting the Terms on our website at https://loyalty.signatureflight.com/#termsAndConditions. We will use commercially reasonable efforts to provide you with advance notice of any material changes that may negatively impact your Rewards. Our rights to change the Terms include, but are not limited to, the right to (a) remove or substitute items offered as Rewards, (b) expire or eliminate point expiration, or (c) adjust the number of Rewards Points earned for various purchases. If you do not agree to these changes, then you must close your Program account, and stop using the Program. If you do not stop using the Program, then your continued use of the Program will be deemed acceptance of the changed Terms. You should review the Terms periodically to ensure your familiarity with the most current version.
2.2 We may modify or substitute the Rewards. All Rewards are subject to availability. If a Reward is discontinued or unavailable, we will make reasonable efforts to provide you with advance notice and to offer an equivalent substitute. We may need to make substitutions without advance notice when necessary. Rewards offers are void where prohibited by law.
2.3 Who is eligible to participate? The Program is open to Users who reside in the fifty (50) United States or the District of Columbia and who are at least eighteen (18) years of age, and is void where prohibited by law. We reserve the right to place additional limits and restrictions on your use of the Rewards Program in order to comply with applicable law. To participate, you must have a valid Account with us. To redeem Rewards Points, you must provide your first and last name, and submit your phone number, email address, and country of residence. At your discretion, you may volunteer additional personal information, such as your gender, date of birth, company name, job title, address information, business phone or other information. For fraud prevention, you may also be required to provide other information we deem necessary or to answer security questions. Additional personal information may be required to redeem Rewards Points for certain Rewards.
3. Signature TailWins® Account Details.
3.1 How you may earn Rewards Points. All Rewards in your Account are shown as Rewards Points. All redemptions made through your Account and number of Points available to you will appear in the Account Quick View or Statements Overview accessible through our website.
3.2 Who is the Account holder? Membership can be either a company or an individual. To clarify, the terms “you” or “User” in these Terms refer to the individual or company whose name appears on the Account Quick View on the Program website. When you open an Account, you agree that, if you are acting on behalf of your company, you have any authorization necessary to open the Account and redeem Rewards. You agree to use any such company Account for business purposes only. We have no obligation to allocate, transfer or otherwise account to a company Account holder for Points earned by an individual Account holder while performing company business or for Rewards redeemed by an Account holder. Disputes between individuals and their respective employers shall be resolved between such parties without our participation. Although we have no obligation to do so, we reserve the right, in our sole discretion, to terminate any company account opened in the name of an individual or transfer any such points to the company at any time without notice.
3.3 What to do if you disagree with your Account Statement Overview? Any dispute about Rewards Points amounts posted to your Account must be raised within 90 days following receipt of your Summary. We reserve the right to make corrections or adjustments to the number of Rewards Points posted to your Account and will endeavor, in good faith, to advise you in writing of any such corrections or adjustments through your quarterly Summary. After 90 days, you waive any right to raise a dispute about Rewards Points discrepancy.
3.4 What to do if you suspect unauthorized use of your Account? You should make every effort to safeguard your Account number from unauthorized use. It is your responsibility to inform the Loyalty team using the Contact Us form immediately if you lose your Account number, or believe someone may have obtained unauthorized access to it. We will issue one new Account number at no cost to you; however, we reserve the right to charge a reasonable service fee for each additional replacement number requested. If someone obtains access to your Account number and uses your Rewards Points without your permission, we are not responsible for replacing those Points. If you report a lost or stolen Account number, you may be required to provide additional information regarding the circumstances of the loss or theft. Please do not attempt to use an Account number after you have notified us that it is lost or may have been misappropriated, even if you find it, since any further transactions will be considered unauthorized and will be denied.
3.5 You agree to provide accurate and complete contact information. You agree to provide correct contact information when you open your Account, and to notify us immediately if your name, email, address, or other contact information changes. Please update your information online by clicking https://loyalty.signatureflight.com/#profileSettings. If you change your name, or want to change the Account holder’s name or other Account information, you must edit on your online Account profile. If you change the name of the Account holder, you agree that, you have any authorization necessary to change the Account holder and only the new Account holder will enter his or her personal information and redeem Rewards. Disputes between individuals regarding the Account shall be resolved between such parties without our participation.
3.6 We have no responsibility if your Account information or Rewards are sent to the wrong person. Your failure to notify us of any change in your name and/or address may result in information regarding your Account number being sent to the wrong person. In such event, we shall not be responsible for any resulting misapplication or misuse of points in your Account.
3.7 We may suspend or terminate your Account for misuse. If we suspect any fraud or abuse, your Account may be suspended or terminated, or we may restrict any Rewards activity. We also reserve the right to reissue a different Account number to you (and transfer your Rewards Points to that account), upon written notice at any time via the email you provide to us.
3.8 We may suspend or terminate your Account for inactivity. If you have had not completed a qualifying purchase for the Program for any consecutive twelve (12) month period, your Account will be deemed “inactive.” Unredeemed Points expire if your Account is inactive, and you do not earn any Points for twelve (12) months; after such time we may close your Program Account with or without notice. In the event you still have Rewards Points remaining in your Account on the designated expiration date, we reserve the right in our sole discretion to close the Account and/or deactivate any unused Points.
3.9 Multi-Factor Authentication. All accounts are required to use multi-factor authentication (MFA) for additional security. MFA requires the use of a valid mobile phone number that can receive SMS / text messages. Users are responsible for ensuring their mobile number is always correct and up to date. Incorrect information may result in an inability to access your account, modify profile information, redeem points, or perform other actions related to your account.
4. Rewards requirements.
4.1 What are the requirements to redeem Points? Your points provide you with the opportunity to obtain specific Rewards. Points may be used by the designated Account holder only, provided that the Account holder may transfer Points to any recipient with an active Signature TailWins® Account. You may also send Rewards as gifts to others. We reserve the right to suspend or terminate your right to transfer Points or gift Rewards in our sole discretion. There may be a limited number of a certain Reward, and those Rewards will be offered on a first-come, first-served basis. We may require you to sign an affidavit, waiver or publicity consent to select certain Rewards. Rewards Points are not legal tender, have no cash value, are not redeemable for cash, or for products other than as expressly set forth herein, unless required by applicable law. Your may only use your Points to order the specific Rewards that we offer through our Online Catalog Rewards Center at https://loyalty.signatureflight.com/#redeemPoints.
4.2 What if you do not have enough Points? We have temporarily suspended the purchase of points but this will be an option in the future.
4.3 There are restrictions on your Rewards. Each Reward is subject to the terms and conditions of the third party vendor of such Reward. You should become familiar with all terms and conditions that apply to each Reward, including any age eligibility requirements. The terms and conditions on our website for each Reward are provided by the third party merchant offering the Reward. If you select an electronic gift card, you will receive the card electronically. We will use commercially reasonable efforts to have our third party vendor include in the email a link to the vendor’s gift card terms and conditions. If for any reason, a link to the terms and conditions are not included in the email or if you have any other questions about the terms and conditions of a Reward, you should contact our Customer Service Center at +1.877.558.2646 prior to redemption of the Rewards Points or use of the gift card. If you redeem Points for a Reward, you agree to use the Rewards in compliance with the terms and conditions governing that Reward. You may not offer Rewards for resale. Rewards Points do not create a contractual relationship, express or implied, or an offer for a contract or agreement. If you order a Reward that is out of stock, or for other reasons in our sole discretion, we may substitute a Reward of comparable value, or refund your Rewards Points. You understand that the Rewards, and the related terms and descriptions are provided to us by third party vendors and the merchants offering the Rewards, and although we will try to verify the Rewards information provided by the third party is accurate, you agree that we are not responsible for any errors or omissions in such information.
4.4 You are responsible for taxes and other Rewards expenses. You are responsible for all government taxes levied on the Reward including, but not limited to, all federal, state and local taxes and all other expenses relating to accepting and using the Reward.
4.5 Rewards are non-refundable. Rewards are not refundable once redeemed. Once you redeem Points for a Reward, it cannot be cancelled by you, nor can you return it for a refund of Rewards Points. If you paid a portion of the Rewards value with a credit or debit card, as noted in Section 4.2 above, this credit or debit card charge is non-refundable.
4.6 We have no responsibility for lost, stolen or undeliverable Rewards. We are not responsible or liable for, and are under no obligation to re-issue a Reward that is lost, damaged or stolen, unless required by applicable law. It is your sole responsibility to ensure the email address you provide is correct, and to update that email address as necessary. If a Reward is undeliverable, we have no obligation to reissue the Reward, and you thereby may forfeit the Reward and the related Rewards Points.
4.7 Your Rewards may expire or incur fees. Each Reward you redeem under this Program will expire on the expiration date stated on the Reward and is subject to inactivity or other fees in accordance with the terms and conditions for each Reward, subject to applicable law.
4.8 No Responsibility for Rewards. Each Reward is the sole responsibility of the Reward issuer and Signature Flight Support Corporation has no responsibility for your receipt, use or inability to use any Reward.
5. Redemption Process.
5.1 How are Points deducted? Points are deducted from your Account when you order a Reward, not at the time of shipment or delivery.
5.2 When will you receive your Reward? If your order complies with these Terms, Rewards redemptions will be processed and your Reward will be emailed to you within three (3) business days, unless your order requires additional time (e.g., it is backordered, out of stock or if the redemption center state a different delivery time). Delays may be caused by the Program or the Reward’s issuer experiencing technical problems. Please retain your order number. If you have not received your selection after 3 business days, please contact our Loyalty team using the Contact Us form on the website.
5.3 What if you need help? For assistance with any Rewards redemption, contact our Loyalty team using the Contact Us form on the website. Depending on your issue, we may transfer or refer you to our third party vendor, (e.g., our provider of gift card rewards, Tango Card, Inc., at +1-877-325-8444. We, or our third party vendor, may require you to provide your order number to answer any questions regarding your Reward.
6. Privacy.
To learn about our privacy practices and our collection and use of the personal information you provide, please read our online https://www.signatureflight.com/policies-terms-and-conditions/Privacy-Policy.
7. Other Terms.
7.1 Calls may be monitored. At any time, we may monitor telephone calls between you and us to ensure the quality of our customer service and to monitor or improve the Program.
7.2 Compliance with Terms. You must comply with these Terms to participate in the Program. As long as your Account is active and in good standing, you are granted a license to participate in the Program. We may terminate your Account when the Program ends, or if you violate these Terms. If we deem you to be participating in any manner that does not comply with these Terms, you may be disqualified from the Program and any of our other future Programs. If we believe you are abusing any aspect of the Program or are otherwise suspected of activities that violate these Terms, or are unlawful or harmful to another person or entity, or if you allow any third party to access or use the Program on your behalf. We have no responsibility to provide you with a reason for closing your Account. No Rewards will be issued or redeemed after termination of your Account or the Program. All questions or disputes regarding the Program, including, without limitation, those involving eligibility, participation, fraud and abuse, will be resolved by us, whose decisions shall be binding on all Program users.
7.3 We have no responsibility for third party vendors. We are not liable in any way for any services or goods you receive from a third party vendor, including without limitation, any defective goods or services, the failure of a merchant or supplier to honor the Reward, or the bankruptcy or other liquidation of the merchant or supplier. Neither us nor any of our third party vendors maintain any control over the third party manufacturers or suppliers of Rewards merchandise, the third party issuers of gift cards or over the third party personnel, equipment or operations of any air, water or surface carrier, ship line, transportation company, hotel, restaurant, tour company, or other third party providing travel services, general services, gift cards, products or accommodations, if applicable, as a Reward, because all third party vendors offering products and/or services through the Program are independent contractors.
7.4 Warranty Disclaimer and Limitation on Liability. Neither us nor any of our third party vendors, make any guarantees, warranties or representations to you of any kind, express or implied, with respect to (a) Rewards offering products, services or merchandise, (b) the accuracy, reliability, quality or content of any information, or (c) that the website, our Program, our service or its use will be uninterrupted or free of inaccuracies or errors. We make no warranties other than those made expressly in these Terms, and WE (ON BEHALF OF OURSELVES AND THE THIRD PARTY VENDORS) SPECIFICALLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT AS TO PRODUCTS AND/OR SERVICES OBTAINED THROUGH THE REDEMPTION OF REWARDS POINTS BY YOU.
Neither we nor our third party vendors shall be liable for any injury, damage, loss, expense, accident, delay, inconvenience or irregularity which may be caused or contributed to: (1) by any wrongful, negligent or unauthorized act or omission on the part of any third party vendor of a Reward offering; (2) by any defect in or failure of any vehicle, equipment, instrumentality, service, product, or accommodation which is owned, operated, furnished, sold or otherwise used by any such third party vendor; (3) by any wrongful, negligent or unauthorized act or omission on the part of any other third party not under the direct control of us; (4) the bankruptcy of any third party air or other travel carrier or any third party retailer issuing gift cards; and/or (5) by any other cause, condition or event whatsoever beyond the reasonable control of us.
Nor do we, nor our third party vendors, accept any liability for any loss, expense, damage or injury incurred as a result of any defect in or failure of the Program, any Reward or our service. Except as otherwise EXPRESSLY provided in these Terms, and to the extent permissible under applicable law, our cumulative liability to you for any claims or damages arising out of or related to your use of the Program, Rewards or any of our other services shall not exceed the greater of $100.00 USD.
These limitations on liability apply to: anything related to the Program, this website, a Reward or any content made available through any other service we provide in connection with the Program; and in no event will we, or our third party vendors, be liable to you or any third party for any punitive, special, incidental, indirect, or consequential damages; or any claims for breach of contract, breach of warranty, guarantee or condition, strict liability, negligence, or other tort, related thereto, even if advised of the possibility of such damages. These limitations on liability also apply even if: repair, replacement or a refund for the Reward or service does not fully compensate you for any losses; or we or our third party vendor knew or should have known about the possibility of the damages.
These limitations on liability will apply to the maximum extent permitted by applicable law, even if any remedy fails of its essential purpose.
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES OR THE EXCLUSION OF CERTAIN DAMAGES, SO THE ABOVE DISCLAIMERS AND EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.
7.5 Indemnity. You agree to defend, indemnify and hold harmless us, our affiliates, successors and assigns, and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of the website and/or our Program or service.
7.6 Governing Law. The Terms will be governed by the laws of the State of Florida, without regard to conflict of law principles. Whenever possible, each provision shall be interpreted in such a manner as to be effective and valid under applicable law, but if any provision is held to be invalid, illegal or unenforceable under any applicable law or rule, the validity, legality and enforceability of the other provisions herein will not be affected or impaired thereby. The Terms, the Program, or any portion thereof, shall be subject to applicable law and void where prohibited by law.
7.7 Miscellaneous . We may assign the Terms to a third party at any time without notice to you. The Terms are not assignable or transferable by you without our prior written consent. The Terms supersede all prior terms and conditions. No failure or delay by a party in exercising any right, power or privilege under the Terms will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other, or further exercise thereof or the exercise of any other such right, power, or privilege.
7.8 Survival. The obligations of each party incurred prior to the effective date of termination of these Terms or your Account will survive the expiration or termination of these Terms for any reason. If any portion of these Terms or the Program is held invalid or unenforceable for any reason, it is agreed that any invalidity or unenforceability will not affect the remainder of the same and the remaining provisions will remain in full force and effect. You agree that the court of competent jurisdiction may modify any objectionable provision of these Terms so as to render it valid, reasonable and enforceable.
